Our Policies
Welcome to Randy's Towing & Recovery. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information: When you contact us, request services, or fill out a form on our website, we may collect personal information such as your name, phone number, email address, and location.
Service Information: Information related to the services you request, including details about your vehicle, the nature of the assistance needed, and your location.
Usage Data: Information about your interactions with our website, such as your IP address, browser type, operating system, and the pages you visit.​
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To respond to your service requests, process your transactions, and provide the towing and roadside assistance services you have requested.
To Communicate with You: To contact you regarding your service requests, provide updates, and respond to your inquiries or feedback.
To Improve Our Services: To analyze usage data and improve our website, services, and customer experience.
To Send Marketing Communications: With your consent, we may send you promotional offers and updates about our services. You can opt-out of receiving these communications at any time.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or email marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required by law or to comply with legal processes, regulations, or requests from government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of any changes to the ownership or use of your information.
Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Your Choices
You have the following rights regarding your personal information:
Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us directly.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.